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Insufficient Progress

Number of missed waste collection (pickups per 1,000 households)

High Performing Government | Desired Measure Result: Below Target

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This measure tracks how well the city, through its contracted service provider(s), is doing in providing residential curbside waste collection of weekly services (garbage, recycling and yard waste). When a resident experiences more than three missess in a 90-day period, or if a reported miss has not been rectified within 24 hours, the city can then charge the contractor for liquidated damages.Yard waste collections require more contractor time as they are collected manually. Garbage, recycle and yard waste is collected on designated collection days. Recycling collections are audited by drivers and Blue Crew staff to reduce contamination in recyclable materials, which also diverts materials from the landfill. Contaminated carts are tagged with educational materials for residents and left uncollected by the contractor(s) to decrease recycling contamination.

Data Source: The data for this measurement is secured from the Solid Waste Customer Relationship Management Software (CRMS)

Reviewing the past two years of reported Missed Collections, the trend has been up. However, the trend for 2017 was more than 9% lower than 2016; and 2018 is trending at more than 8% lower than 2016. Collection route boundaries were changed at the beginning of FY 2018 to decrease the number of households per route. This is done periodically because growth does not occur evenly. Decreasing the numbers of households per route should assist in decreasing missed collections. As the City continues to grow, some route sizes exceed 1,600 homes, which makes completion of an entire route during the specified collection time more challenging for the contractors. Initiatives to minimize missed pickups include tags and educational materials on overfilled carts and right sizing carts to prevent overfilled cart issues since contractors are not required to collect overfilled carts.