Number of missed waste collection (pickups per 1,000 households)
High Performing Government | Desired Measure Result: Below Target
This measure tracks how well the city, through its contracted service provider(s), is doing in providing residential curbside waste collection of weekly services (garbage, recycling and yard waste). When a resident experiences more than three missess in a 90-day period, or if a reported miss has not been rectified within 24 hours, the city can then charge the contractor for liquidated damages.Yard waste collections require more contractor time as they are collected manually. Garbage, recycle and yard waste is collected on designated collection days. Recycling collections are audited by drivers and Blue Crew staff to reduce contamination in recyclable materials, which also diverts materials from the landfill. Contaminated carts are tagged with educational materials for residents and left uncollected by the contractor(s) to decrease recycling contamination.
Data Source: The data for this measurement is secured from the Solid Waste Customer Relationship Management Software (CRMS)
Reviewing the past two years of reported Missed Collections, the trend has been up. However, as the City continues to grow, some route sizes exceed 1,600 homes, which makes completion of an entire route during the specified collection time more challenging for our contractors. Additional influencing factors such as employee turnover and equipment shortages have resulted in an increase in missed collections. Collection route boundaries were changed at the beginning of FY 2018 to balance the route sizes and the number of households per route. Initiatives to minimize missed pickups include working with the contractors to resolve collection issues, tags and educational materials on overfilled carts, and correct sizing carts to prevent overfilled cart issues, as contractors are not required to collect overfilled carts. This issue is a priority for the Solid Waste Division, which has met with both contractors to implement new procedures and monthly measurements to reduce missed collections in FY 2019.