(NO LONGER MEASURED) Percent of water quality complaints that are resolved within 48 hours
High Performing Government | Desired Measure Result: Above Target
This measures the percentage of water quality complaints reported, investigated and resolved within a 48-hour period for a given month. Due to the characteristics of Fort Worth’s distribution system, it is important to track complaint types, origin and resolution to ensure water quality is maintained in a timely manner throughout all of the distribution’s end points. Long-term infrastructure improvements and design may be implemented based on complaint activity and data capture. For the last three fiscal years, discoloration has been the most common complaint. FY2015 had a total of 508 complaints, with discoloration comprising 242 (48%) of them. FY2016 had a total of 378 complaints, with discoloration comprising 171 (45%) of them. FY2017 had a total of 466 complaints, with discoloration comprising 183 (39%) of them.