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Insufficient Progress

Number of missed waste collection (pickups per 1,000 households)

High Performing Government | Desired Measure Result: Below Target

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This measure tracks how well the city, through its contracted service provider(s), is doing in providing residential curbside waste collection of weekly services (garbage, recycling and yard waste). When a resident experiences more than three missess in a 90-day period, or if a reported miss has not been rectified within 24 hours, the city can then charge the contractor for liquidated damages.Yard waste collections require more contractor time as they are collected manually. Garbage, recycle and yard waste is collected on designated collection days. Recycling collections are audited by drivers and Blue Crew staff to reduce contamination in recyclable materials, which also diverts materials from the landfill. Contaminated carts are tagged with educational materials for residents and left uncollected by the contractor(s) to decrease recycling contamination.

Data Source: The data for this measurement is secured from the Solid Waste Customer Relationship Management Software (CRMS)

During the past two years, there has been an upward trend for missed collections. However, as the City continues to grow, some route sizes exceed 1,600 homes, which makes completion of an entire route during the specified collection time more challenging for our contractors. Collection route boundaries were changed at the beginning of FY 2018 to balance the route sizes and the number of households per route. The Solid Waste staff is working with the contractors to adjust route sizes in early 2020. Initiatives to minimize missed pickups include working with the contractors to resolve collection issues, contractors replacing fleets, tags and educational materials on overfilled carts, and correct sizing carts to prevent overfilled cart issues, as contractors are not required to collect overfilled carts. City Staff continues to work with both contracted collection vendors (Waste Management and Knight Waste Services) to improve service levels to Fort Worth residents. Over the last 12 months, the total number of misses has averaged 1.486 misses per 1,000 households. A downward trend continues after a spike in May and June 2019. September misses were 1.021 per 1,000 households – the lowest since February 2019. The contractors expect that the trend will continue.