Percent of initial commercial building plan reviews that are completed within 7 working days
High Performing Government | Desired Measure Result: Above Target
The initial plan review is the first review of the building, electrical, mechanical and plumbing systems that city staff does to ensure that those systems are in compliance. When necessary, revisions are submitted and re-reviewed until the plans fully comply with the applicable codes, state laws and federal laws. Prompt and predictable plan reviews are an exceptional customer experience that allow our developers to plan projects and help make Fort Worth an attractive place to do business, thus growing the tax base and improving the community.
The plan review times started to dip below the 95 percent goal starting in 2009 as a result of staffing challenges. A reorganizion in 2011 also led to an increase in plan review times, however the plan review section is currently fully staffed, and the implementation of electronic plan in 2014 has helped reduce plan review time frames by allowing quicker interaction between the customer and plan reviewer. Increased staffing levels and continued training will provide plan review staff with the tools to meet their goals.