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Percent of library customers who are satisfied with the quality of Fort Worth libraries

Livability | Desired Measure Result: Above Target

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Satisfaction ratings allow library staff to assess the effectiveness and desirability of services offered.  Some of those services include: books and other materials in the library collection that are available to be checked out, computers and printing equipment, online digital resources that can be accessed in libraries or remotely from home or office, early education literacy, informative and cultural programs, and workforce training classes. 

Data Source: This data is provided to the city by the administering body of the Fort Worth Citizen Survey, the ETC Institute. 

With a 2017 satisfaction rating of 68%, the library department still ranks among the highest of city services. In comparison the library was rated significantly higher than the ratings for quality of city services overall and received the lowest dissatisfaction rating compared to those of other services. The 2017 rating was slightly lower than previous years, but the decrease is consistent with the changes in ratings for the city overall and is attributed to a general decline in resident sentiment about city services. (The 2011 Citizen Survey was completed by a different entity that did not ask a Library question comparable to our other five surveys and was therefor excluded).