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On Target

Percent of water quality complaints that are resolved within 48 hours

High Performing Government | Desired Measure Result: Above Target

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This measures the percentage of water quality complaints reported, investigated and resolved within a 48-hour period for a given month. Due to the characteristics of Fort Worth’s distribution system, it is important to track complaint types, origin and resolution to ensure water quality is maintained in a timely manner throughout all of the distribution’s end points. Long-term infrastructure improvements and design may be implemented based on complaint activity and data capture.  For the last three fiscal years, discoloration has been the most common complaint.  FY2015 had a total of 508 complaints, with discoloration comprising 242 (48%) of them.  FY2016 had a total of 378 complaints, with discoloration comprising 171 (45%) of them.  FY2017 had a total of 466 complaints, with discoloration comprising 183 (39%) of them.

NO LONGER BEING USED AS A MEASURE FOR THE TIME BEING